Terms & Conditions

Shipping Terms

We offer 1 delivery method via The Courier Guys.

Our delivery charges are subject to change at any time, without prior notice to you. You will see the applicable delivery charges in your cart when you check out.

We will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods.

Our obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. We are not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.


  • You have 10 calendar days to return an item from the date you received it.
  • Only regular-priced items may be refunded or returned. Sale items cannot be refunded.
  • Your item needs to have a receipt or proof of purchase.
  • Your item must be in its original packaging.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • We will immediately notify you of the status of your refund after inspecting the item. Refunds will be paid within 7 working days of the notification.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hendrikwillem.com.

To return or exchange an item, please follow these instructions:

  • Please send us an email at info@hendrikwillem.com:
  • Use your order number in the subject line.
  • State why you are returning or exchanging the item.
  • Attach your original invoice/purchase order.
  • Specify the collection address for the courier to collect the item from you.

Our courier service will collect the item from you, and you will be charged for all costs involved in delivering the new item.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at info@hendrikwillem.com for questions related to refunds and returns.